How Many Truly Professional Area Rug Cleaners Are There in Louisville?
Many area rug cleaners in Louisville claim to be professionals and advertise themselves as the best or with the most experience. Recently, I went to estimate a job for a client who had two oriental rugs with pet odor issues that needed professional attention. Upon arrival, I introduced myself, and the client showed me the rugs and explained the situation.
The client was particularly concerned about the odor and was doubtful about whether it was possible to clean the rugs effectively and remove the pet urine smell. To provide a thorough assessment and explain the expected outcome, I asked detailed questions about the rug’s age, previous cleaning history, frequency of accidents, and conducted a deep inspection. I then outlined my cleaning plan and the procedures I would follow to remove the odor.
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After presenting my pricing, which was approximately $200 higher than my competitor’s $600 quote, the client chose to hire us despite the higher cost. This was surprising since she was new and hadn’t experienced our service quality before.
Upon further inquiry, I discovered that many local area rug cleaning companies offer only surface cleaning—essentially cleaning just the top of the rugs. Most rugs we handle haven’t been cleaned in five years, which is far too long. We recommend cleaning every 18 months. If your rugs haven’t been cleaned in two years, do you really want just a surface job?
While not every rug can be fully immersed in water, many can. Is it worth saving a few dollars for incomplete service?
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After reviewing my competitor’s quote, I explained the differences between our thorough cleaning process and their surface cleaning approach. The client had previously experienced the higher-cost, more comprehensive method with another company.
Being a true professional in any industry requires more than just taking classes; it involves understanding the product or service deeply and effectively listening to clients. Experience in cleaning various rugs weekly keeps the process fresh and allows for continual learning.
When choosing a professional area rug cleaner, ask plenty of questions and expect detailed answers. If you don’t get satisfactory responses, it might indicate a lack of expertise. Whether dealing with a large franchise or a small business, make sure you understand the service being offered. For a truly professional and comprehensive service, Rodriguez Cleaning and Restoration is the right choice.
A true professional should never offer half measures. We aim to provide the best solution for our clients, leveraging our extensive experience to ensure you receive the highest quality service.
