Frequently Asked Questions

There are many reasons to have your carpet and upholstery cleaned:

• Health– Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
• Life of your carpet– can be greatly extended by simple routine professional cleaning.
• Appearance– maintain the original look and luster of your carpet with regularly scheduled cleanings.

The EPA currently has issued no guidelines on the recommended cleaning frequency for upholstery. Until such a guideline has been issued, our company recommends that you have your upholstery cleaned every other time your carpet is cleaned. Example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year

The Rotovac has a carpet pile height adjustment wheel which allows it to work on all installed over pad carpet, and most commercial glue downs.

Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible.

When necessary we will move and replace small furniture in its original position.

*We will not move musical instruments, grandfather clocks, most beds, full china hutches, full bookshelves, entertainment centers, pool tables…our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.

Yes, you should remove from the areas being cleaned, all nick knack and breakables.

The average dry time is from 2 to 6 hours. However, some carpets such as Berber, or thicker weaves do require additional drying times due to the thicker design of the textile. However, typically by doing our dual process, we can have your carpets in “ready-to-use” condition before we leave your home. Applying Maxim Protector will increase dry times

You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.

Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are: nontoxic, safe for pets & children, biodegradable, and phosphate free.

Yes, our technicians attend courses, seminars, and schools across the country to keep current on the latest in cleaning technologies.

Yes, having your carpet and furniture cleaned removes pollutants and makes for a more friendly breathing environment.

Let me start by defining the difference between a spot and a stain: a spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.(The foreign material is on or around the carpet fiber) A stain is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated ‘soaked into’ fiber and has changed or damaged the fiber itself) Some stains may be very difficult or impossible to remove.

No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.

Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.

Yes, most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.

With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.

Carpet actually acts like a ‘filter’ trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.