How Many Professional Oriental Area Rug Cleaners Do We Have in Louisville?
It’s disheartening to see how many area rug cleaners in Louisville claim to be professionals and advertise themselves as the best or with the most years of experience. I recently conducted estimates for a client who had two oriental area rugs with pet odor issues that needed professional cleaning. When I arrived on time, I introduced myself, and the client showed me the rugs and explained the situation.
By listening to her, I noticed she was very concerned about the odor because she wanted to keep her rugs and didn’t believe it was possible to get them clean and remove the pet urine odor. To provide a better assessment and explain the outcome of the cleaning, I needed to ask many questions about the rugs and their care.
I asked about the rug’s age, how often it was professionally cleaned, who cleaned it, and how often accidents occurred on the rugs. After a thorough inspection, I explained my cleaning plan and the procedures I would follow to remove the odor.
When I presented my pricing, I found that my quote was around two hundred dollars higher than my competitor’s, who charged over $600 for their professional area rug cleaning.
Louisville Area Rug Cleaner
Being $200 more than our competitor did not stop the client from hiring us. Despite being a new client with no previous experience of our service quality, she chose us. I asked if she remembered how the other company cleaned the rug or what she was paying for.
Interestingly, many professional area rug cleaning companies in Louisville offer only surface cleaning, which only addresses the top of the rugs. Most of the rugs we clean have not been cleaned in 5 years, contrary to our recommendation to clean rugs or carpets within 18 months.
If you haven’t cleaned your rugs in two years, do you really want just the top cleaned?
Not every rug can be fully immersed in water, but most can be. Would you save a few dollars for a half job?
After discussing the differences between our process and the competitor’s, the client revealed that another rug cleaned with our method was priced very high. Being a professional area rug cleaner involves more than just training; it requires understanding your product or service and listening to clients to provide accurate answers. I still clean several oriental area rugs every week.
Rodriguez Area Rug Cleaner Louisville
Cleaning rugs regularly keeps the process fresh and teaches something new every day because each rug is unique, including its issues.
If you’re looking for a professional area rug cleaner, ask plenty of questions and expect detailed answers. If you don’t receive thorough answers, the cleaner may lack expertise.
If you’re considering a large franchise, try to speak with the person doing the cleaning. For small professional area rug cleaners, you know who to call: Rodriguez Cleaning & Restoration.
A true professional should not offer half-service. You should prioritize what’s best for the client. Unlike us rug cleaners who handle hundreds of rugs, you may not have the knowledge, so you rely on us for the right recommendations.
Any professional carpet cleaner or service provider should always prioritize the client’s best interest. It’s not just about the money; offering exceptional service leads to satisfied clients and valuable referrals.
