When you are in the carpet cleaning business and involved in the cleaning process, you see the market differently. Louisville may seem like a small city, but it has over 200 carpet cleaning companies, and not all of them are professional. Some claim to be carpet cleaning companies without meeting the necessary standards. Out of those 200 companies, you can start by removing the ones that don’t have insurance. You wouldn’t want to hire a carpet cleaning company that doesn’t carry insurance, as you might end up paying for any damage they cause to your property, whether it’s a floor mat or your entire floor.
The easiest way to find reputable companies is to consider their pricing. If they offer to clean your entire house for $70, be cautious. Don’t hesitate to ask for proof of insurance; it’s your right. There’s no way a company can provide reliable and professional service for such a low price. For example, if you spend around $3,000 to $10,000 on new carpeting, would you risk losing that investment for just $100? Are they really providing a professional deep clean?
Another issue is the condition of the work vans many companies use. I once had to pressure wash a 2,000 sq. ft. driveway due to an oil stain caused by a company offering a $60 deal for four rooms of carpet cleaning. The worker arrived in an old, oil-leaking van, and after changing the price, left a large oil spot on the driveway. The homeowner had to pay for my services to clean up the mess.
Also, be wary of companies that don’t answer their phones. It’s common in many industries, but why hire a company that you need to call multiple times to schedule an appointment? You’re hiring them to provide the best service, so if they don’t answer the phone, they might be too busy or lack customer service training. If they don’t respond promptly, you might end up calling them several times if issues arise. It’s crucial to have a reliable company that answers their phone.
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